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Rethinking Guest Communication: AI, Revenue, and Real Hospitality! E24 berner+becker office hours
🎙️ AI-Powered Guest Communication in Hotels: From Chatbots to Intelligent Agents In this episode, Veit Meier talks with Olga from DialogShift about how artificial intelligence is transforming guest communication in the hospitality industry. We explore why hotels are moving beyond viewing AI chatbots as nice-to-have features and embracing them as essential business tools for 24/7 […]
Crisis Reshapes Travel: What the Iranian Conflict Means for European Tourism
The world has once again been pushed into uncertainty. At the time of writing, the Iranian war is escalating, with signals from the Trump administration, Iran, and global media shifting daily. The only constant is volatility. Still, patterns from past crises help us anticipate the implications for German and European tourism. Instability reshapes travel behaviour. […]
Fairs and events, a “Cost & Logis” interview with Pontus Berner
An interview with Pontus Berner, Co-Founder & Managing Partner from berner+becker revenue management: Mr. Berner, ahead of the ITB and Internorga trade fairs, many hoteliers are asking themselves how high they can raise their prices without alienating their clientele. What advice do you have? Hoteliers should not be afraid to raise prices well above normal […]
Hotel Performance and Benchmarking: 2025 and 2026 in sight! E23 berner+becker office hours
🎙️ In this episode, we dive deep into the performance of the German hospitality market with Can Erdem from CoStar Benchmarking. We discuss why 2025 was a year of divergence — with some markets thriving while others stalled despite strong demand. Can breaks down developments in ADR, RevPAR, and demand, explains the key drivers behind […]
Pricing of the future, a “Cost & Logi” interview with Pontus Berner
An interview with Pontus Berner, Co-Founder & Managing Partner from berner+becker revenue management How does pricing of the future look? For long, the industry has shifted from static pricing sheets to dynamic, flexible pricing. Not to be neglected, however, is that many hotels—especially in leisure destinations—still use static pricing. As more hoteliers become knowledgeable on […]
No Pick-Up, No Pulse: Why It’s So Important for a Hotel
Recently, during a conversation with a friend, he asked me a question that had clearly been on his mind: “How can you spend your whole day analyzing bookings?” I smiled and said, “Think of it as feeling the heartbeat of a hotel – you’re not standing at the front desk watching guests check in, you’re […]
Plug. Play. Scale. How Apaleo helps hotels to break through technologically. E22 berner+becker office hours
🎙️ In this episode of b+b Office Hours, we talk to Florian Montag from Apaleo about nothing less than the future of the Property Management System – or as Florian puts it: “PMS is dead.” We explore Apaleo’s API-first philosophy and what it truly means for hotel groups, independents, and serviced apartments. Why is openness […]
A Day as a Revenue Manager
A Revenue Manager at berner+becker is in many ways similar to a race engineer in Formula 1. The engineer analyses data, fine-tunes the car, makes quick decisions during the race, and develops long-term strategies with the team and driver. It’s the same in revenue management: daily operational adjustments and long-term strategies go hand in hand […]
b+b and IDeaS Revenue Solutions for best performance! E21 berner+becker office hours
🎙️ In this episode we talk with Jan Kolbe from IDeaS Revenue Solutions, one of the world’s leading providers of revenue management systems. Together we explore how hotels can take their performance to the next level by using smart technology and the right partnership. Our topics include: What role does the partnership between technology providers […]
Feeder markets’ influence on hotel prices: an interview with Pontus Berner
An interview with Pontus Berner, Co-Founder & Managing Partner from berner+becker revenue management What impact does it have on a hotel’s pricing strategy depending on which countries the guests come from? First, understanding your feeder markets—where your guests are coming from—is essential for effective marketing and distribution. Hotels need to know the share of visitors […]